Delete My Data

You can ask SOMI to delete your SOMI Home account and the information associated with it.

How to request deletion

Send the email from the email address on your SOMI Home account, and include:

the name on the account
the email address on the account
for a child's account, the child's first name
whether you want the entire account deleted, or only specific items (for example, a message or video)

Please don't include health details, photos or videos in your email. We don't need them to process your request.

We'll reply within 5 business days to confirm your request and, if needed, verify that you are the account holder or the child's parent or guardian.
We'll delete your account and sign-in information, and any data that isn't part of your clinical record, within 30 days.
What we keep, and why: health care providers are required by law to keep clinical records, such as therapy plans, session notes, and messages or videos that were part of your care, for at least 7 years. We keep those records only for that legal purpose, protect them as described in our Privacy Policy, and delete them when the retention period ends.
We'll email you when the deletion is complete.

Deleting the app from your phone does not delete your account. To delete your account, please send the request above.